*Items that arrived damaged, defective, or wrong items – are resolved IMMEDIATELY. Call or email us right away.
1. Merchandise that arrives to you broken or damaged during the shipping process will be replaced immediately. We may ask you to send us a picture, or simply return the products. If we request you return the product(s), we will provide you with a shipping label. If you received the wrong item, we will ship out a replacement within 1 business day. We will also send you a return shipping label to return the wrong item(s) you received.
2. To receive a refund, all products must be post-marked within ten (10) days of the ship date and all items must be in an unopened, new condition. The customer is responsible for all return shipping costs.
3. To receive a replacement product on incomplete or defective product the customer must report the matter within five (5) days from the date of delivery.
4. When making a return, the customer must use a traceable shipping method. NutraceuticalSupplies.com is not liable for the shipping costs of returned products, or any return shipments that may be lost in the return shipping process.
5. Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 Refusal Fee that is deducted from the refund. Refusal Fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to thirty (30) days to be returned to us by USPS.
6. Once your returned order is received by us and inspected (usually within 10 business days), your refund will be processed to the credit card used to purchase your order. Depending on your credit card company, it may take an additional 2-10 business days after your refund is applied for monies to post to your account.
7. All returns must be accompanied with the original or a copy of the original packing slip.
8. To exchange products, please contact Customer Service at the email or number listed below.
Our goal is to make sure you are completely satisfied with the items you order and your experience with NutraceuticalSupplies.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
- If you would like to return an unopened product* for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
- If you would like to return a product that you’ve opened, but have not “used” may be eligible for full refund. We can also apply a credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for you to send us back the other item(s)
- If the item you’d like to return was ordered more than six months ago, we cannot accept the return or issue a refund for any reason.
- *Additonal limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to the same location that shipped your original order with “Attention: Returns” on the address label.
Important: When returning an item, we require you use a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
CONTACT CUSTOMER SERVICE:
phone: (513) 536-8872 9am-5pm, Monday-Friday